Hello, how can we help you?

To check the status of your order at any time please visit our Order Status page. Simply enter your order number and the email address you used when ordering to track the current progress of your order.

The delivery time for your customized product depends on the item as each item is made individually for you. For detailed information on our production and delivery times please visit our Shipping and Delivery page.

Choose the perfect photo: The quality of your printed photo greatly depends on the original image you select. Here are some key tips to ensure you get the best possible print:

• High resolution for clarity: Use photos with large dimensions, ideally at least 2000px on the shortest side, to achieve clear and detailed prints.
• Use the original image: Avoid artificially enlarging your image and use the original whenever possible. Screenshots or forwarded images often have lower quality and should be avoided.
• Correct aspect ratio: Ensure that the aspect ratio of your photo matches the desired print format. Use photo editing tools to crop or adjust the image as needed.
• Vibrant color quality: Choose photos with vibrant and well-balanced colors for a more appealing print. Avoid photos that are too dark or too bright.
• Suitable file format: .jpg or .png are typically the best formats for prints. Select the format that best suits your photo and the desired print result.

Carefully selecting and preparing your photos will help you achieve the highest print quality.

Entering a promo code: If you have a promo code, simply enter it in the designated field below the "Secure Checkout" button during checkout. Click on "Apply Coupon" to activate the discount.

Automatic discounts and promotional links: If you access our site through a promotional campaign (e.g., newsletter, Google affiliate links), any applicable discount will automatically be applied and visible during the ordering process and in your cart. Please note that you won't be able to add an additional coupon manually.

Troubleshooting discounts: If the expected discount isn't showing, try closing and revisiting our site via the same promotional campaign. For persistent issues, please contact our Customer Service with the details of the promotion for assistance.

Visit the registration page: Navigate to our Registration page.

Enter your details: Fill in the required information such as your name, email address, and a password.

Submit and confirm: Complete the registration process and confirm your email address if needed.

During checkout: You also have the option to create an account during the checkout process by selecting the option to create an account.

Benefits of creating an account:

• Faster checkout: Save your shipping and billing information for a quicker and more convenient checkout experience in the future.
• Exclusive offers: Receive personalized discounts and promotions directly to your account inbox, ensuring you never miss out on a deal.
• Order tracking: Easily track the status of your orders and view your purchase history.
• Personal Photo Gallery: Upload photos and have them saved in your gallery for easy access and future use.

How do I sign up for the newsletter to access exclusive deals?

Visit the newsletter signup page: Head over to our Newsletter Registration page.

Enter your information: Fill in your email address and any other required details.

Submit and confirm: After submitting your details, you'll receive a confirmation email. Check your email inbox and click on the confirmation link to finalize your subscription.

By subscribing you’ll receive updates directly to your inbox with special promotions, new product alerts, and unique discounts. It’s a great way to ensure you don’t miss out on our best offers!

How can I unsubscribe or change the frequency of newsletter updates?

Unsubscribe via email: Open any newsletter you’ve received from us. Scroll to the bottom of the email where you will find an “Unsubscribe” link. Click this link and you will be directed to a webpage where you can manage your subscription settings.

Change frequency of emails: After clicking the unsubscribe link you will be taken to a page where you can also adjust the frequency of the emails you receive or completely unsubscribe. Choose from options such as "Receive all deals", "Only receive the best deal of the week", "Only receive the best deal of the month", or "Stop receiving all deals." Once you've made your selection, click "Submit" to confirm your preferences.

Changes after order confirmation: Changes to your order are not possible once it is confirmed. If you need to make any modifications, you will need to cancel your current order and place a new one. Please contact our Customer Service immediately for assistance with cancellations.

Changing delivery address: If you need to change the delivery address after the order is confirmed, please contact our Customer Service. Double-check your delivery details before finalizing your order to ensure accuracy.

Cancellations and refunds: If you are not completely satisfied with your purchase, you can return your goods within 30 days of purchase. Please contact our Customer Service and provide us an image of your delivered item, specifying whether you are requesting an exchange or a refund, and include your reason for doing so. Be sure to include your order number and the name and email address used for the order. We will get in touch with you promptly.

For more information please see our Refund policy.

Package not arrived or lost? First check the current status of your order on our Order Status page. You can see the shipping partner and access the tracking link. For further assistance, contact our Customer Service. We are here to help and find a quick solution.

Product damage or color discrepancies? We prioritize quality. If your product is damaged or has color issues, contact our Customer Service immediately. Please provide photos of the product and packaging to help us understand the problem and offer a suitable solution.

Image quality or appearance of your photo products not as expected? Please first check the original photo you used for printing and the selected format. If your photo product appears blurry or details like the image edges do not meet your expectations, this may be due to the resolution and quality of the photo. Note that the print quality significantly depends on these factors. We ask for your understanding that we cannot accept complaints for results caused by low resolution or non-ideal templates as the quality of the final product directly depends on the quality of the image you provided.

Your satisfaction is important to us. For any concerns, contact our Customer Service for assistance and a satisfactory solution. We value your feedback to help us improve our products and services.

Choosing the right photo is key to achieving optimum print quality. Here are some tips to guide you:

• Resolution: Choose photos with large dimensions, ideally at least 2000px on the shortest side, for clear and detailed prints.
• Aspect ratio: Make sure that the aspect ratio of your photo corresponds to the desired print format. If necessary, you can crop or adjust the image.
• Colour quality: Photos with vivid and well-balanced colours result in more appealing prints. Avoid underexposed or overexposed photos.
• Use the original image: Do not artificially enlarge your image and use the original if possible. Avoid screenshots or forwarded images, which are often of lower quality.
• File format: .jpg or .png are recommended for most prints. Choose the format that best suits your photo and the desired print result.

Careful selection and preparation of your photos will help to achieve the best possible print quality.

Ideally, the shortest side of your image should exceed 2000 pixels. This ensures that you can print most formats with good quality. For larger prints, please use images with dimensions of at least 3000 pixels. Pixels are used to measure the dimensions of a photo when you take or edit it, while DPI (dots per inch) is used to measure the print resolution. A higher DPI number leads to better detail accuracy and sharpness in the print. Our configurator automatically checks the resolution of your photo and suggests appropriate print formats and sizes.

Guidelines for resolution selection:

• Viewing distance: The closer the product is viewed, the higher the resolution should be.
• Surface texture: Clear and smooth surfaces require a higher resolution for maximum detail.
• Product size: Larger products require higher resolutions to maintain image quality across the entire format.

Recommended minimum resolution by product category:

• Wall decoration: 2000px minimum: Ideal for small format products with textured surfaces such as canvases or wood prints. 3000px minimum: Necessary for a clear print image on products with smooth surfaces such as acrylic glass, aluminum dibond, and gallery prints.
• Textiles: 2000px minimum: Suitable for smaller textile items with a soft surface such as cushions or photo rug. 3000px minimum: Recommended for larger textiles such as towels and blankets.
• Photo gifts: 2000px minimum: Sufficient for smaller items such as MIXBLOX and keychain. 3000px minimum: Preferred for larger gift items such as puzzles.
• Photo books and calendars: 3000px minimum: Standard for photo books and calendars to achieve clear and vivid images.

You can use .jpg (or .jpeg), .png, .gif, and .webp to design your photo product.

Each format has a different effect on the print quality:

• .jpg (or .jpeg): Provides a good balance between quality and file size. Ideal for color photos and general printing needs.
• .png: Provides high quality, especially for images with sharp contrasts. The file size is often larger than jpg.
• .gif: Good for simple animations and graphics with few colors, but less suitable for high-quality photo prints.

The choice of format should be based on the type of image and the desired result. For most printing purposes, .jpg or .png are excellent options.

To ensure quick processing and high print quality, please adhere to the following specifications for your image:

• File size: Your photo should not exceed 60 Megabytes (MB).
• Resolution: The total resolution should be no more than 100 Megapixels (MP).
• Dimensions: Neither the width nor the height of the image should exceed 20000 pixels.

Our configurator displays formats and sizes based on your uploaded image. If the desired format is not displayed, this could be due to two factors:

• Low resolution: A low resolution can limit the available options. In this case, you can increase the resolution of your image to apply suitable options.
• Aspect ratio: The aspect ratio is also important. If it does not match the selected format, certain sizes or formats will not be displayed to avoid unwanted cropping or distortion. In such cases, you can adjust the aspect ratio to improve compatibility with more formats and sizes.
• Orientation: The orientation of your photo (landscape or portrait) is automatically suggested based on the image's size and dimensions. To ensure the best match, we recommend uploading your image in your preferred orientation.

In our configurator, we have kept the editing options simple and straightforward to provide an uncomplicated experience. Within the configurator, for example, you can drag your photo to adjust the print area, zoom in and out, and add text to personalize your product further.

For more extensive edits beyond these basic functions, such as adjusting color balance, removing imperfections, or complex cropping, we recommend using photo editing software before uploading. This ensures your photo is fully prepared and optimized for printing, helping you achieve the best possible outcome for your personalized product.

The choice of material can affect the appearance of your printed photo, as each material has its own unique effect. Here are some examples of how different materials affect the print:

• Canvas: This material offers a natural and warm texture that is particularly suited to photos with a cozy feel.
• Acrylic glass: If you want a modern and razor-sharp image, this material is the right choice.
• Textiles such as cushions or towels: These produce a softer and less detailed print.

To ensure your photos look fantastic when printed on our products, here are some key tips:

• Lighting: Good lighting is crucial. Natural light works best for capturing vibrant colors and clear details. Make sure that neither the foreground nor the background is overexposed.
• Stability: To avoid blurry images, ensure your camera or smartphone is stable when taking a photo. Using a tripod or placing your device on a stable surface can help achieve sharper images.
• Focus: Make sure your camera is focused on the right part of the scene. If your camera has a 'tap to focus' feature, use it to sharpen the area you want to highlight.
• Resolution: Use the highest resolution setting on your camera. Higher resolution photos produce clearer and more detailed prints, especially for larger products.
• Composition: Pay attention to the composition of your shot. Rule of thirds, leading lines, and framing can all add interest and enhance the overall look of your photo.
• Avoid zoom: Opt for moving closer to your subject rather than using digital zoom, which can degrade the quality of your photo.
• Editing: Basic editing can enhance your photo before uploading. Adjust the brightness, contrast, and saturation to ensure your photo looks its best. However, avoid over-editing as it may look unnatural.
• Check background: Keep the background simple if the focus is your subject to avoid distractions in your photo.

Following these tips will help you capture photos that not only look great on their own but also translate beautifully onto our range of personalized products.

For more inspiration, in-depth advice, and current trends, please visit our Tips & Trends insights.

Choose your product: Begin by selecting the type of product you want to customize from our extensive range. This can include anything from canvas prints and photo books to cushions and personalized gifts.

Upload your photo: Start by clicking "Upload Photo" and choose your favorite photo.

Customize your product: Use our configurator to design your product exactly to your specifications. Once you're satisfied, add it to your cart.

Check your cart: Carefully review your selection in the shopping cart and then proceed to checkout. Tip: You can order as a guest without creating an account, but having an account provides extra benefits such as faster ordering and easier order tracking.

Enter address and payment information: Provide your billing and delivery address as well as your preferred payment method.

Complete your order: Confirm your order by clicking "Place Order Now".

Your order will go straight into production. We use state-of-the-art technology and ensure excellent print quality to perfectly craft your personalized photo product.

Once you've added your projects or any other products to your cart: Any products added to your cart will remain there for several days, whether you are a registered customer or shopping anonymously. This setup is designed to offer you the convenience of completing your purchase at a later time without the need to recreate your cart. Within the cart, you can select "Edit" to modify an existing product anytime.

Changes after order confirmation: Changes to your order are not possible once it is confirmed. If you need to make any modifications, you will need to cancel your current order and place a new one. Please contact our Customer Service immediately for assistance with cancellations.

Changing delivery address: If you need to change the delivery address after the order is confirmed, please contact our Customer Service. Double-check your delivery details before finalizing your order to ensure accuracy.

Cancellations and refunds: If you are not completely satisfied with your purchase, you can return your goods within 30 days of purchase. Please contact our Customer Service and provide us an image of your delivered item, specifying whether you are requesting an exchange or a refund and include your reason for doing so. Be sure to include your order number and the name and email address used for the order. We will get in touch with you promptly.

Important: If you encounter any issues with your order, please do not dispose of the item(s) until our customer support team instructs you to do so.

For more information please see our Refund policy.

After you have placed your order, you will receive an order confirmation email. We will also keep you informed about the progress of your order:

• Production start: Production of your order begins immediately upon receipt.
• Production completion: As soon as your order is completed and ready to be shipped, we will notify you.
• Shipping and tracking: After dispatch, you will receive a confirmation email with a tracking number. Please note that it may take 1 day for the shipping partner to start the delivery of your order and begin updating the tracking progress.

You can check the current status of your order at any time on the Order Status page. Simply log in using your order number and the email address used when placing the order to track the progress of your order.

If you haven't received an order confirmation, here are a few possible reasons to consider:

• Spam folder: The email may have been mistakenly classified as spam. Please check your spam folder.
• Mailbox capacity: Your mailbox may be full.
• Email address error: There may have been a typo in the email address when you placed your order.

If you still cannot find your order confirmation, please contact our Customer Service.

Logging into your Customer Account regularly offers valuable tools for managing both ongoing projects and completed orders, ensuring you make the most out of your purchasing experience:

• My Orders: Provides a quick overview of all your past and current orders. You can check order statuses, track shipments, or easily reorder any previous items.
• My Inbox: Stay updated with the latest offers and exclusive deals tailored just for you. Our special promotions and occasional gifts are all designed to give you the best shopping experience and value.

Using your account, you can effortlessly manage your creations and orders, making it convenient to track, modify, or revisit your work whenever needed.

You have several options to pay for your order:

• Credit Card: We accept VISA, MasterCard, and American Express.
• PayPal: Conveniently use your PayPal account for fast and secure transactions.

For more information about payment options please visit our Secure Payment page. This shows you additional details to choose the best payment method for your purchase.

Please note you will receive the invoice after the production of your order is completed.

Notification by email:
Once the production of your order is complete you will receive an email with a link to download your invoice as a PDF. If you do not receive this email please check your spam folder, verify that your mailbox is not full, and ensure that your email address was entered correctly during the order process.

Available on Order Status page:
Additionally, you can access and download your invoice from the Order Status page under "My Orders" as soon as production is completed.

Entering a promo code: If you have a promo code simply enter it in the designated field below the "Secure Checkout" button during checkout. Click on "Apply Coupon" to activate the discount.

Automatic discounts and promotional links: If you access our site through a promotional campaign (e.g. newsletter, Google affiliate links) any applicable discount will automatically be applied during the ordering process and visible in your shopping cart. Please note that you won't be able to add an additional coupon manually.

Troubleshooting discounts and promo codes: If the expected discount isn't showing try closing and revisiting our site via the same promotional campaign. For persistent issues please try to empty your browser cache or contact our Customer Service with the details of the promotion for assistance.

Only one discount – either a coupon code or a promotional offer – can be applied per order. We appreciate your understanding as we strive to provide great value through our variety of promotions and discount codes.

Multiple coupons or promotions cannot be combined on a single order. This helps simplify the process and ensures each promotion can be effectively managed, maintaining clarity and fairness for all customers.

First, please ensure your promo code is entered correctly considering case sensitivity and numbers. Also, verify that your order meets the requirements like minimum spend and is within the validity period. If everything checks out and your code still doesn't work please reach out to our Customer Service for support. They will assist you in resolving the issue and ensuring your discount is applied properly.

We are passionate about turning your cherished memories into beautiful personalized products. Our team is dedicated to providing attractive promotions and offers to help you design and create these memorable items at great prices.

Stay updated with promotions:

• Newsletter: For the latest deals and special promotions subscribe to our free email newsletter. Adjust the frequency to fit your preference. Sign up on our Newsletter Registration page.
• Customer account: As a registered customer, check My Inbox within your account for exclusive offers tailored just for you, including special gifts on special occasions as our way of saying thank you.

These options ensure you never miss out on the best deals to celebrate and preserve your memories.

The duration of promotional discounts varies and specifics are always detailed in the conditions associated with each offer. Given our wide range of products we often feature short-term promotions that may last only a few days. It's worth acting quickly to take advantage of these deals! Please make sure to review the terms (stated under each promotion) carefully to ensure you don't miss out on these opportunities.

We do not offer wholesale prices but we have tailored solutions for business customers and resellers through our B2B Shop merchOne. Here's what we offer:

• Commercial pricing: Access exclusive B2B pricing at B2B Shop.
• Fast dispatch: Orders are ready to ship within 24 hours.
• Quality control: Each product undergoes stringent quality checks.
• Global shipping: We offer worldwide delivery.
• Customization: White label and API software available.
• Dedicated support: VIP customer service for all business accounts.
• Branding options: Add your customer logo to products.

These offerings are tailored to empower business customers with scalable solutions that are efficient and of the highest quality. Explore our B2B options to elevate your business with services that feel as great as they perform.

You can check the status of your order at any time by visiting the Order Status page on our website. Enter your order number and the email address used during the purchase.

Logging in: If you have difficulties accessing your order status:

• Ensure you are using the same email address as when you placed the order.
• Your order number can be found in your order confirmation email which might be in your spam folder.
• For direct access use the link provided in your order confirmation email which acts like a login.

Production and delivery times vary depending on the product and the timing of your order. Please note ordering on a day before the weekend or a holiday can result in longer delivery times because we only produce and ship on business days.

Detailed information about production and delivery times is available on our Shipping Information page.

We collaborate with various shipping carriers to deliver your order. The specific carrier used depends on factors such as the type of product, size, and time of your order.

You can find all the details about the shipping costs on our Shipping Information page.

For more detailed information on our shipping locations and policies please visit our Shipping Information page.

If you need to change the delivery address after the order is confirmed please contact our Customer Service. Double-check your delivery details before finalizing your order to ensure accuracy.

Please be aware that your order may be shipped in multiple parcels. For each part of your shipment, you will receive a notification via email. Additionally, you can track the progress of each part of your order on the Order Status page.

If you find any items missing after all parts of your shipment have been received, please contact our Customer Service. We will investigate the matter and work to find the best solution to resolve the issue.

We understand how disappointing it can be to receive a damaged item and we're here to help resolve the issue promptly. Please contact us as soon as you notice the damage.

If your order arrives damaged please take these steps:

• Photograph the damage: Take clear pictures of the damaged item(s). These images are crucial for verifying and assessing the damage.
• Contact Customer Service: Reach out to our Customer Service with your order number and the photos of the damage. This initial contact is to inform us about the issue.

Our team will review the information you provide. We will then guide you on the next steps which may involve returning the item or providing other remedies based on our assessment.

We'll thoroughly review each case to determine the best solution.

Check order status: First, look up the current status of your shipment by visiting the Order Status page on our website.

Verify delivery location: Sometimes packages are left with neighbors or at a local pick-up point such as a package station. Please check these spots or look for a delivery notice from the shipping company.

Contact Customer Service: If you still can't find your package, get in touch with our Customer Service. Provide them with your order number and any relevant details you've gathered.

Our Customer Service team will help you figure out what happened by coordinating with the shipping carrier and will guide you on what to do next, which may involve arranging for a replacement or refund.

We're here to help ensure your package is found or resolved quickly and with minimal hassle.

Document the damage: Take clear photos of the damaged item as soon as you notice the issue. These images are crucial for verifying the damage.

Contact Customer Service: Report the problem to our Customer Service immediately. Provide them with the photos of the damaged product, your order number, and a description of the issue.

Our team will assess the situation and provide specific instructions on how to proceed, which may include returning the product or arranging for a replacement.

Review the product: Compare the received product with the images on our website. Keep in mind that slight color variations can occur due to different monitor settings.

Contact Customer Service: If the color discrepancy is significant, contact our Customer Service with details of the difference. Please do not dispose of the item as we need picture proof to evaluate the issue properly.

Depending on the evaluation, we may offer solutions such as a replacement or customization tips to better meet your expectations.

Assess the issue: Identify specific problems with the image quality, such as blurriness, color inaccuracies, or pixelation.

Check the original photo: Review the original photo you uploaded. Check if it meets the recommended resolution and format guidelines. Low-resolution images often result in poor print quality.

Contact Customer Service: Contact our Customer Service and provide them with details about the issue. Include comparisons between the expected and actual product, and if possible, attach screenshots or photos of the product. Please do not dispose of the item as we need picture proof to evaluate the issue properly.

Our Customer Service team will evaluate the situation to determine whether the issue stemmed from the production process or the original photo’s quality. They will guide you through possible solutions, which might include reprinting the product or offering tips for selecting suitable images for future orders.

We strive to ensure customer satisfaction and will work with you to resolve any issues with your photo products.

We are committed to quality and your satisfaction is important to us! If you are not completely happy with your order, you can return it within 30 days of purchase.

Simply email us and include the following information:

• The order number and email address used to place the order
• Your reason for returning the order
• Whether you would prefer a replacement or refund
• A digital photo of the delivered print (as an email attachment)

Our Customer Service team will respond to your email as soon as possible and advise on how to proceed with the return.

Important: If you encounter any issues with your order, please do not dispose of the item(s) until our customer support team instructs you to do so.

Visit the registration page: Go to our Registration page.

Enter your details: Provide necessary information such as your name, email address, and a password.

Submit and confirm: Complete the registration process and confirm your email address if required.

During ordering: You can also choose to create an account during the checkout process by selecting the option to create an account.

Benefits of creating an account:

• Faster checkout: Save your shipping and billing information for quicker checkout on future orders.
• Exclusive offers: Receive personalized discounts and promotions directly to your inbox.
• Order tracking: Easily track the status of your orders and view past purchases.
• Manage projects: Save and manage your custom project designs, making it easy to edit and reorder favorite items.
• Personal Photo Gallery: Upload photos and have them saved in your gallery for easy access and future use.

Creating an account not only simplifies the ordering process but also makes it more personalized, ensuring you get the most out of our services and promotions.

If you forget your password and need to reset it, follow these steps:

• Access the login page: Navigate to the login section by clicking on "Login" and then on “Forgot Password?”
• Enter your email: Provide the email address associated with your account.
• Submit the form: Click on the link or button to submit your request.
• Check your email: You will receive an email with instructions on how to reset your password.
• Reset your password: Follow the link in the email which will prompt you to set a new password.

This process ensures you can quickly regain access to your account and continue enjoying our services without disruption.

Here's how you can sign up for our newsletter to access exclusive deals and stay updated on our latest offers:

• Visit the newsletter signup page: Head over to our Newsletter Registration page.
• Enter your information: Fill in your email address and any other required details.
• Submit and confirm: After submitting your details, you'll receive a confirmation email. Check your email inbox and click on the confirmation link to finalize your subscription.

By subscribing, you’ll receive updates directly to your inbox with special promotions, new product alerts, and unique discounts. It’s a great way to ensure you don’t miss out on our best offers!

To manage your subscription to our newsletter, including unsubscribing or changing the frequency of updates, follow these steps:

• Unsubscribe via email: Open any newsletter you’ve received from us. Scroll to the bottom of the email where you will find an “Unsubscribe” link. Click this link, and you will be directed to a webpage where you can set the settings.
• Change frequency of emails: After clicking the unsubscribe link, you will be taken to a page where you can also adjust the frequency of the emails you receive or completely unsubscribe (which would be a shame as we love sharing great deals with you through our newsletter).
• Choose from options such as "Receive all deals," "Only receive the best deal of the week," "Only receive the best deal of the month," or "Stop receiving all deals."

Once you've made your selection, click "Submit" to confirm your preferences.

By adjusting your newsletter preferences, you can ensure you receive the updates that are most relevant to you, whether that's all deals, weekly highlights, or monthly specials.

Our privacy policy details how we handle your personal data to ensure your privacy is protected. This includes information on:

• Data collection: What personal information we collect and how we collect it.
• Use of data: How we use your data to improve our services and enhance your shopping experience.
• Data security: Measures we take to protect your data from unauthorized access.
• Third-party sharing: Circumstances under which your data may be shared with third parties.
• Your rights: Your rights regarding your personal data, including access, correction, and deletion.

You can read our full privacy policy on our website at the following link: Privacy Policy.