Frequently Asked Questions (FAQ)

Canvas Prints

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What frame thickness options are available for canvas prints?

You can order your canvas in a thickness of either ¾" or 1½".

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What edge designs are available for canvas prints?

You can choose from the following options:

Folded Edge
Your canvas is wrapped around the frame in classic gallery style. The margins of your image will appear on the sides of the frame, so make sure any vital elements of your photo aren’t too close to the edge!

Mirrored Edge
The image of your choice is fully visible on the front side of the canvas print. The margins of your photo are then copied, inverted and printed on the frame edges to create a mirror image effect.

Stretched Edge
The pixels at the outer border of your photo are stretched lengthwise across the frame sides to create a striking blur effect. Your image remains visible in full on the front side of the canvas.

White Edge
Your photo is scaled to appear in full on the front side of your canvas. The sides of the frame are covered with a pure white edge that provides a clean border and intensifies your image.

Black Edge
As with the White Edge choice, your photo is displayed only on the front of the canvas. A black strip is then printed on the sides of the photo canvas, providing an intense pop of contrast.

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What is the canvas material made of?

Our canvas prints are made from a high-quality polyester fabric which was specially designed for HP latex printing. We use high-quality pine for the frame.

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How good is the print quality?

Your photo is printed on top-quality art canvas with special HP latex inks that are guaranteed colorfast for 75 years. HP latex inks deliver brilliant colors and bring out the very finest detail in your photo image.

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Are the canvas prints moisture-resistant?

For ecological and health-protection reasons, our canvas prints are printed exclusively with solvent-free inks. This does mean that they can be sensitive to moisture. With this in mind, please avoid hanging your prints in rooms with high humidity levels such as bathrooms. Please also ensure that any cloth used to wipe your prints is no more than slightly damp.

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How is the canvas fixed to the frame?

The canvas is large enough that it can be wrapped around the sides of the stretcher frame and attached to the rear side using staples.

Note that if you choose the Folded edge design, the outer borders of your chosen image will appear on the edges of the frame rather than on the front of your print. If any crucial image detail is close to the edge of your photo, we recommend choosing one of the other edge designs: Stretched, Mirrored, Black or White.

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What is the best way to hang a canvas print?

For maximum stability, we recommend using our hanger sets, which consist of the following: a sawtooth hanger, screws, D-ring picture hooks, nails and cord. The hanger set can be added to your order in the shopping cart for a small extra cost.

To hang a smaller print:

Hammer the two nails into the wall close together. Using the longer screws, attach the sawtooth hanger to the back of the frame at the top, with the serrated edge of the hanger pointing downwards. Then simply rest the sawtooth hanger on the nails.

To hang a larger print:

Using the shorter screws, secure the picture hooks to the back of the frame, one at each side and pointing inwards. Thread the cord through the hooks and tie securely. Then hammer the two nails into the walls a reasonable distance apart, and hang the cord over the nails.

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What pixel count should my camera have for optimal print quality?

For best results, your digital camera resolution should not be less than four megapixels.

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What resolution is needed for the image file that I upload?

Your image file should have a minimum resolution of 75 DPI (dots per inch).
To achieve the highest quality possible, we recommend a DPI count above 150.

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Which image file formats do you accept?

We can work with .JPG, .JPEG, .PNG, or .GIF images, up to a file size of 60 MB.

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How do I know if my image is suitable for the print format I want?

After you upload your photo, you’ll be offered only the print formats for which your image is suitable.

If your desired format isn’t shown, this could be for one of two reasons: either the resolution of your image file is not high enough, or the aspect ratio of your image file differs too much from that of your desired format.

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Is the aspect ratio of my image important?

An aspect ratio is the length-to-width ratio of an image. If the aspect ratio of a print format differs too greatly from that of your uploaded image, that print format will not be offered. Therefore, if you don’t see a particular format you want after uploading your image file, you may need to choose a different image with an aspect ratio that’s more suitable.

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How can I edit my photos before uploading?

If you want to edit your image file before uploading, we recommend using software such as Adobe Photoshop, Corel Painter, PaintShop Pro or IrfanView.

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Can I upload black and white photos?

Yes, you can upload your image in black and white. You can also convert a color photo into black and white, using the “Choose Effect” option on the product design page.

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Will my photo be edited manually before printing?

No, we cannot edit or crop your image before printing. When you upload your photo, the system offers you all the print formats that are appropriate for your photo’s resolution and aspect ratio. Once you have placed your order, a print file is automatically generated for the selected format and this is sent to production immediately.

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What is the largest image file you can accept?

We accept images up to 60 megabytes in size. If you would like to use larger files, please get in touch with our Customer Service team.

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How do I upload a photo?

Simply click on "Upload Photo" at the top right-hand side of our home page, or on any product page. You’ll then be prompted to browse for your image file.

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How can I place my order?

Step 1: Upload Photo
Click on "Upload Photo" at the top right-hand corner of any product page, or the home page. You’ll then be prompted to browse for your image file.

Step 2: Product Design
On this page you’ll be presented with a list of specification choices for the size and design of your final item. The choices you make will be reflected in the preview image. When you’ve made all the choices for your first product, click “Continue & Upload Another Photo” if you’d like to add another, different product to your order.

When you’re ready to complete your order, click “Continue to Shopping Cart”.

Step 3: Shopping Cart
Review the products in your cart. When you’re satisfied everything is correct, click “Secure Checkout”.

Fill in the necessary fields to provide your delivery/billing address and then your payment details. No payment will be taken until you’ve reviewed your order on the final page.

On the Order Review page, check your order is all correct and then click “Buy Now”. Your print will go into production immediately!

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How will I know that my order has been accepted?

Once you have clicked "Buy Now" and your payment details have been accepted, you’ll receive an order confirmation email.

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I have not received an order confirmation

Once you’ve successfully placed your order, you should receive a confirmation email at the email address you provided during the checkout process. If you can’t see this in your inbox, please check your spam folder. If you still can’t find your confirmation, please contact our Customer Service team.

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Why am I offered a limited number of formats after uploading my photo?

Our system analyses your uploaded picture and offers you only the formats suitable for a high-quality print. The resolution and the aspect ratio of your image are both vital factors in guaranteeing a good result. If your desired format is not offered, we recommend uploading a picture with a higher resolution and/or different aspect ratio.

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I uploaded photos at a higher resolution, but the system still didn’t offer me my desired format

This could be due to the aspect ratio (i.e. length-to-width ratio) of your image. If the aspect ratio of a print format differs too greatly from that of your uploaded image, that print format will not be offered.

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After uploading my photo I get the message “invalid file format”

An “invalid file format” message can have two possible causes:

  1. The image you uploaded is not in an acceptable file format. The formats we can use are .JPG, .JPEG, .PNG, and .GIF. Please check the file format of your photo and, if necessary, convert it to one of these formats using a photo editing program.
  2. The filename of your uploaded image contains special characters, such as periods, commas, spaces and so on. Please rename your file to remove these characters, then upload it again.
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Can I order multiple prints of my photo?

Yes! If you want multiple copies of your image in the same format, simply increase the quantity of your item on the product design page or in the shopping cart.

If you would rather add a different format of the same image to your order, proceed to the Shopping Cart and then click “Upload Another Image”. You can then upload your image again and go through the product design process one more time.

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Is it possible to make changes after placing my order?

Once your order has been placed we are unable to make any changes to your product specifications. This is due to our automated production processes.

However, we may be able to make changes to the delivery information you provided (e.g. name, address, phone number). Please contact our Customer Service team to discuss this.

Once your order has shipped we are unable to make changes to your delivery information, so we would ask you to contact UPS directly (details here).

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Media & Cooperations
Interested in partnering with us?

We’re always looking for partners to pursue marketing opportunities with! Send us an email to

We look forward to hearing from you!

Guaranteed Delivery in time for Christmas

Please check our order deadlines and shipping times to ensure that your Gift arrives on time!

Wall Decoration: 12/13/19
Home & Lifestyle: 12/13/19
Photo Gifts (except Phone Case): 12/13/19

Shipping Costs


Orders of face masks ONLY:


Free shipping on orders over C$100

All other orders: C$14.90

Free shipping on orders over C$150

Note that we cannot deliver to Yukon, Northwest Territories or Nunavut.


Orders of face masks ONLY:

All addresses across USA: C$9.90

Free shipping on orders over C$100

All other orders:

Contiguous USA: C$12.90

Alaska, Hawaii, Virgin Islands and Puerto Rico: C$39.90

Free shipping on orders over C$150

110% Low Price Guarantee
We are committed to providing the ultimate customer experience – and we know that means offering the best prices in the market. If you happen to find a lower price online, we’ll beat it by 10%! The product should be the same size and should come already stretched onto the frame. Simply email us with a link to the product and we’ll take care of the rest.

The product should be the same size, should come already stretched onto the frame and the price needs to be valid the day you send it to us.

We offer the best price – guaranteed.

Privacy policy

Last updated on: 24/11/2022

Picanova Inc. and its affiliates (collectively, "Picanova"), respect your concerns about privacy. This Privacy Policy describes the types of personal information we collect, how we use the information, with whom we share it, and your choices regarding our collection, use and disclosure of the information. We also describe the measures we take to protect the security of the information and how you can contact us about our privacy practices. We take the privacy of all our users and customers very seriously. The phrase "personal information" refers to information by which you or the device you are using to connect to the Internet can be identified.

  1. Information We Collect

    We may obtain personal information about you from various sources, including this and other websites of Picanova, [mobile applications,] when you call or email us or communicate with us through social media, or when you participate in events or other promotions. We also may obtain information about you from our parent, affiliate or subsidiary companies, business partners and other third parties.

    The types of personal information we may obtain include:

    • Your contact information (such as name, Twitter handle, postal and email address, or phone number)
    • Your photos that you upload on our websites to use our service or place orders for products
    • Contact information of friends or other people you would like us to contact
    • Username and password for the account you may establish on our websites
    • Payment details (including payment card number, security code, expiration date, cardholder name and billing address)
    • Shipping information (including the shipping address and phone number)
    • Demographic information (such as age, date of birth and gender)
    • Information you provide by interacting with us through social media, including photographs
    • Location information, such as the real-time geographic location of the device on which you install our mobile applications
    • Shopping behavior and preferences, and a record of the purchases you make on our websites
    • Other details that you may submit to us or that may be included in the information provided to us by third parties
    In addition, when you visit our websites or use our mobile applications, we may collect certain information by automated means, such as cookies and web beacons. A "cookie" is a text file that websites send to a visitor's computer or other Internet-connected device to uniquely identify the visitor's browser or to store information or settings in the browser. A "web beacon," also known as an Internet tag, pixel tag or clear GIF, is used to transmit information back to a web server. We also may use third-party website analytics tools (such as Google Analytics), that collect information about visitor traffic on our websites and mobile applications. The information we may collect by automated means includes:
    • Information about the devices our visitors use to access the Internet (such as the IP address and the device, browser and operating system type)• Information about the devices our visitors use to access the Internet (such as the IP address and the device, browser and operating system type)
    • URLs that refer visitors to our websites
    • Dates and times of visits to our websites
    • Information on actions taken on our websites (such as page views and site navigation patterns)
    • A general geographic location (such as country and city) from which a visitor accesses our websites
    • Search terms that visitors use to reach our websites.
  2. How We Use Your Information

    We may use the information we obtain about you to:

    • Register you for membership at our websites, and manage and maintain your account on the websites
    • Provide products or services you request
    • Process, validate, confirm, verify, deliver and track your purchases (including by processing payment card transactions, arranging shipping and handling returns and refunds, and contacting you about your orders, including by telephone)
    • Maintain a record of the purchases you make on our websites
    • Respond to your questions and comments and provide customer support
    • Communicate with you about our products, services, offers, events and promotions, and offer you products and services we believe may be of interest to you
    • Enable you to communicate with us through our blogs, social networks and other interactive media
    • Publish your testimonials about Picanova, including on our websites and blogs, and on social networks (if we choose to publish your testimonial, we will include only your first name, last initial, city and state)
    • Manage your participation in our events, sweepstakes and other promotions
    • Tailor our products and services to suit your personal interests and the manner in which visitors use our websites, applications and social media assets
    • Operate, evaluate and improve our business and the products and services we offer
    • Analyze and enhance our marketing communications and strategies (including by identifying when emails sent to you have been received and read)
    • Analyze trends and statistics regarding visitors' use of our websites, mobile applications and social media assets, and the purchases visitors make on our websites
    • Protect against and prevent fraud, unauthorized transactions, claims and other liabilities, and manage risk exposure, including by identifying potential hackers and other unauthorized users
    • Enforce our Website Terms of Use,, Terms of Service and Terms of Sale
    • Comply with applicable legal requirements and industry standards and our policies.

    In addition to the data uses described above, we may use the information collected through cookies and other automated means to uniquely identify the electronic shopping basket you may create on our websites and enable you to retrieve shopping baskets you previously created. We also may use cookies to identify and authenticate visitors. We may combine the information we collect with publicly available information and information we receive from our parent, affiliate or subsidiary companies, business partners and other third parties. We may use that combined information to enhance and personalize your shopping experience with us, to communicate with you about products, services and events that may be of interest to you, for other promotional purposes, and for other purposes described in this section. We also may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.

    Online Advertising

    On our websites, we may collect information about your online activities to provide advertising about products and services tailored to your individual interests. You may see certain ads on this and other websites because we participate in advertising networks. Ad networks allow us to target our advertising to users through demographic, behavioral and contextual means. These networks track your online activities over time by collecting information through automated means, including through the use of cookies, web server logs, web beacons and other methods. The networks use this information to show you advertisements for Picanova and our business partners that are tailored to your individual interests. The information our ad network vendors collect includes information about your visits to websites that participate in the vendors' advertising networks, such as the pages or advertisements you have viewed, and the actions you take on the websites. This data collection and ad targeting take place both on our websites and on third-party websites that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts.

    To direct our ad network vendors not to use your data to deliver targeted advertising to you, please email us.

  3. With Whom We Share Your Personal Information

    We do not sell or otherwise disclose personal information about you, except as described in this Privacy Policy. We may share the personal information we collect with our parent, affiliate and subsidiary companies, business partners, [ad network vendors and their participants, ]and other third parties for the purposes described in this Privacy Policy, including to communicate with you about products and services, offers, events and promotions that we believe may be of interest to you. We also may share personal information with our service providers who perform services on our behalf. These service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.

    We also may disclose information about you (i) if we are required to do so by law or legal process (such as a court order), (ii) in response to a request by law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We also reserve the right to transfer personal information we have about you in the event we sell, merge or transfer all or a portion of our business or assets. Following such a sale, merger or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.

    Posted Information

    Picanova may reserve certain portions of its websites to permit registered users to post materials or information, including but not limited to classified ads, user resumes or other information, job listings, user demonstration reels or other sample materials, graphics, images, opinions, comments, conversations or questions ("Posted Information"). The purpose of Posted Information is to make that information available to the public. CONSEQUENTLY, POSTED INFORMATION IS NOT GOVERNED BY THIS PRIVACY POLICY BUT BY THE TERMS OF USE (AVAILABLE AT WWW.BESTCANVAS.CA/TERMSOFUSE

  4. Your Choices

    You may direct Picanova not to share your personal information with our business partners for those partners' own purposes; however, we must be able to share your personal information with our affiliates involved in the process of handling your orders, with credit card processing companies and our shipping partner.

    If you would like us not to share personal information with any other third parties, please adjust your preferences using the online account you may establish on our websites. If you opt out, we will continue sharing your personal information as otherwise described in paragraph of this Privacy Policy, including with our affiliates and service providers, to fulfill your requests and to comply with legal requirements.

    4.1 Sharing Information with Business Partners

    You may direct Picanova not to share your personal information with our business partners for those partners' own purposes; however, we must be able to share your personal information with our affiliates involved in the process of handling your orders, with credit card processing companies and our shipping partner. If you would like us not to share personal information with any other third parties, please adjust your preferences using the online account you may establish on our websites. If you opt out, we will continue sharing your personal information as otherwise described in paragraphof this Privacy Policy, including with our affiliates and service providers, to fulfill your requests and to comply with legal requirements.

    4.2 Marketing Emails

    If you wish to receive the newsletter offered on the website, we need you to provide a valid email address plus information allowing us to check that you are the owner of the email address provided or that the owner of the email address is in agreement with the receipt of the newsletter. No further Data will be required. We use your personal data to process your order and for our own promotional purposes. You can cancel the use of your personal data for promotional purposes at any time for single instances or overall without any costs except the basic transmission costs. An email or the contact data provided in the imprint (fax, letter) will suffice for that purpose. You may choose not to receive marketing email communications from us by clicking on the unsubscribe link in the marketing emails.

    4.3 Cookies

    Most browsers allow you to automatically decline cookies, or to be given the choice of declining or accepting the transfer of a particular cookie, or cookies from a particular website, to your computer. You can learn more about cookies by visiting You may find more information about opting out of most third-party service cookies at or other related websites. If you choose to reject all cookies, you may not be able to take full advantage of all of our websites' features or experience limited or no access or functionality of our services. In addition, disabling cookies may cancel opt-outs that rely on cookies, such as web analytics or targeted advertising opt-outs.

    This website makes use of a web analysis service that includes bid management provided by intelliAd Media GmbH of Sendlinger Str. 7, 80331 Munich, Germany. For the optimization and demand-actuated design of this website, anonymous user data as well as user profiles are collected and aggregately saved with the use of pseudonyms. Cookies are stored locally through the application of intelliAd Tracking. According to §15 of the current version of the German Teleservices Act, you – as a visitor to the site – have the right to object to the present and future storage of your (anonymously collected) visitor data. You may exercise this through the intelliAd Opt-Out function.

    Attentive Mobile (Comprehensive personalized text messaging solution partner. For compliance reasons, generally the information is stored indefinitely until client request deletion). Attentive Mobile Privacy

    4.4 Targeted Advertising

    To opt out of receiving marketing communications through the advertising networks of our ad network vendors, please click here , then click "Select all" on the linked website and press the "Submit" button.

    4.5 Web Analytics

    You may opt out of the aggregation and analysis of data collected about you on our websites by Google Analytics by clicking here and installing the opt-out app provided at the linked page.

    4.6 Geo-Location Information

    When you use a Picanova application on your mobile device, you may choose not to share your geo-location details with us by adjusting the device's location services settings. For instructions on changing the relevant settings, please contact your service provider or device manufacturer.

    4.7 Your California Privacy Rights

    If you are a California resident, you may request that we provide to you (i) a list of the categories of personal information about you that Picanova has disclosed to third parties for the third parties' direct marketing purposes during the calendar year preceding your request, (ii) the names and addresses of such third parties, and (iii) if the nature of the third parties' business cannot reasonably be determined from their names, examples of the products or services marketed, if known to Picanova, sufficient to give you a reasonable indication of the nature of the third parties' business. To submit your request, please email us.

    4.8 Access and Correction

    You may obtain a copy of certain personal information we maintain about you. Picanova will make an effort to keep all your personal information up to date when you provide it to us. If any of your personal information changes, or you identify a mistake in our records, or if you wish to change your password, you may update your account information at any time by logging into your account. If you have forgotten your password you can contact us using the link in paragraph 9 ("Contact Us") and we will update your data and reset your password. If we deny an access request, we will notify you of the reasons for the denial.

  5. Security

    We maintain administrative, technical and physical safeguards designed to assist us in protecting the personal information we collect against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. For example, we use Secure Sockets Layer encryption to protect certain of your purchase information while in transit.

    Please note that no electronic transmission of information can be entirely secure. We cannot guarantee that the security measures we have in place to safeguard personal information will never be defeated or fail, or that those measures will always be sufficient or effective.

    To further protect yourself, you should safeguard your Picanova account user name and password and not share that information with anyone. You should also sign off your account and close your browser window when you have finished your visit to our websites. Please note that we will never ask for your account user name or password via email.

    If you believe that your interaction with Picanova is no longer secure (for example, if you suspect that the security of your account has been compromised), you must immediately notify us of the problem by contacting us in accordance with paragraph 9 ("Contact Us"). Note that if you choose to notify us via physical mail, this will delay the time it takes for us to respond to the problem.

  6. Children's Privacy

    We do not direct our websites to children under the age of thirteen. We require registered users of our website to be at least 18 years old. If we learn that a user is under 18 years of age, we will promptly delete any personal information that the individual has provided to us.

  7. Linked Third Party Websites

    Our websites may contain links to third party websites. These linked third party websites are not under our control and we are not responsible for their content or privacy practices, or any link contained in any linked website. We provide such links only as a convenience, and the inclusion of a link on any Picanova website does not imply that we endorse the linked website. If you provide any information through any linked third party website, your transaction will occur on such third party's website and the information you provide will be collected by, and controlled by the privacy practices of, that third party. We recommend that you familiarize yourself with the privacy policies and practices of any such third parties. PLEASE NOTE THAT THIS PRIVACY POLICY DOES NOT ADDRESS THE PRIVACY OR INFORMATION PRACTICES OF ANY THIRD PARTIES.

    We use the live chat tool offered by Olark by Habla, Inc., 245 Ramona St., Palo Alto, CA 94301. With this tool, visitors to our website chat with the and receive direct answers to their questions. For further details on Olark's handling of your personal data please refer to the privacy policy of Olark

  8. Changes and Notification

    We reserve the right to modify our Privacy Policy at any time. If our Privacy Policy changes, we will post the revised policy on our websites and change the 'Last Updated' date at the top of this page to reflect the date of the modification. Please check back periodically.

  9. Contact Us

    To communicate any questions or concerns to us please use the contact details found at